30 Day Money Back Guarantee

We offer a 30 Day Money Back Guarantee from the day the order was made. You must call the customer care team within the 30 day policy to receive any refunds. Please note that we cannot process packages marked "Return to Sender". Returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing. RMA numbers and return instructions will be issued when you cancel by phone at 1-800-622-3073 or by email at customerservice@lumanelle.com. Without an RMA number you will not get a refund. Please note that returns may take up to 14 days to process once they are received. Once the return item has been accepted and processed, you will be notified by email. The refund will be issued to the Credit Card you used. Customer is responsible for any return shipping costs. All California orders are subject to applicable sales tax. The $4.95 shipping and handling cost is non-refundable.

For further questions about your policies or Terms and Conditions, please call our customer care team at 1-800-622-3073. We are open 24 hours a day, 7 days a week.